When an outage occurs, you need to know immediately.

Our Insiteful solutions are designed to detect and diagnose complex application errors / performance issues to maintain an expected level of service.

We verify that customers can interact with your digital product without disruptions or inefficiencies.
‍

Our focus revolves around the core tenants of monitoring…

• Availability

• Accuracy
  

• Consistency
  

Without the above, monitoring breaks down into an ad-hoc service that provides little to no value.

Synthetic monitoring is all about automating a series of tasks and critical transactions that customers regularly perform on your applications.
‍
Run periodically (e.g. every 5 minutes), these scripts are designed to use similar connectivity and to execute from similar geographic locations to your customer base.
‍
The gathered metrics that indicate errors and delays in your product’s performance should they arise.
‍
UEM provides an end-to-end view of what customers can expect when engaging with your brand across various interrelated applications.

UEM is about automating a chosen set of pre-defined steps through an application – those steps which are the most common paths used and which consist of the most critical business transactions performed by the customer base.
‍
The automation refers to the automation of an environment, for example, a browser in a windows environment where the browser on autopilot, runs through these predefined steps (going to URLs, clicks on buttons/menu items and the entry of data where required - like usernames and passwords).

This automation runs periodically (for example once every 5 minutes), from areas or from cities where your customers primarily are.
During a run, in the event of an error occurring (e.g. the page not completing as expected), screenshots are taken and these plus error messages are made available via any of the UEM Data Explorers.
‍
This monitoring thus enables an end-to-end view of a system's behaviour – allowing for the monitoring and management of numerous complicated and interrelated applications.

Continuous bad experiences on digital applications, even where customers are tightly vested, may result in damaged reputations and may lead to lost sales, customers and opportunities.

Apart from just seeing the performance and availability of an application, Synthetic monitoring also provides a view should intermittent errors occur.

Additionally, where third parties are involved (cloud services), the monitoring also gives a view of how these integrated services are performing within your application.

Prevent issues early on

Using synthetic monitoring, and by keeping your eye on collected metrics, it is possible to foresee and fix potential errors before they affect your users, especially when intermittent errors or a sudden degradation of performance are seen.

Manage Service Level Agreements

UEM collects and stores data for months. This allows you to improve your uptime, performance and your availability.

Third Party Service Providers

Additionally, UEM services clearly show how third party providers are performing and where they are failing with respect to the service levels they are providing.

Browser Applications

UEM automates a standard Windows machine and a standard Browser to run the predetermined script time after time. All metrics from a run are collected and and made available via the UEM data explorers.

In the event of an error occurring (a page not displaying as expected), a screenshot of the error page is recorded and that image with the associated error message are made available via the UEM Data Explorers.

Mobile Applications

This monitoring focuses on the APIs that provide the data to the mobile device.

In the UEM environment, tokens and other data are passed between the different APIs to ensure that a full set of APIs can be comprehensively monitored.

Again, these API scripts are run periodically and if failing or are slow, the details are recorded and made available via the UEM data Explorers.

USSD Applications

For USSD applications, a sim card is kept in a modem.

The technological protocols used to interact with the USSD application is exactly the same as if a phone was used.

We know what the expected response should be with USSD, and if it differs significantly, an error will be recorded and made available – again via the UEM Data Explorers.

Two Factor Authentications

When an application requires a second factor of authentication, like a OTP, the UEM environment can be configured to wait, check a Sim card or an email account.

When the OTP arrives, the UEM environment use the OTP thereby allowing the monitoring to continue.